Terms and Conditions

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 3 days.

Any changes/revisions requested after the logo/branding designs are finalized will be treated as a new order and charged separately.

REFUND POLICY

Ztron Solutions refund policy will be nil if:

• You have chosen a special package.
• The primary design concept has been approved and you have demanded additional revisions.
• The cancellation has been made due to reasons non-related to Ztron Solutions Inc.
• The company has not been contacted for more than 2 weeks of project.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span (15 days for all project, unless mentioned otherwise).
• The business is closing or changing name of business.
• If any third party platform’s account has been provided and is used to develop a website, and client make changes to the website by logging into the account without acknowledging Ztron Solutions.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client will not be entitled to any refunds after 15 days, from the date of purchase.
• Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: Ztron Solutions Inc holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Ztron Solutions Inc. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

• Calling us at +1 (716) 304-0224
• Sending us an email to contact@support.ztron.ca

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Ztron Solutions Inc.

QUALITY ASSURANCE POLICY

• We do our best to meet your requirements and our designers do their best to fulfill your expectations.
• We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

Our revisions policy is to make sure that you are 100% satisfied.

We aim at exceeding your expectations and strive to accomplish it.

We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

• The complete order will be sent to the mentioned account along with a confirmation email.
• The turnaround time will be according to the package, the minimum time required is 10 business days.
• In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

Ztron Solution Inc. keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

COMMUNICATION POLICY

• Ztron Solutions Inc. will not be responsible for any communication done via any other platform than “…@support.ztron.ca” or any numbers not provided by us or given on our official website.
• We are not responsible for any damages caused due to other contact details not provided by us.
• We take full responsibility of all the information provided through our official domains.

REACTIVATION POLICY

If the client gets unresponsive for a month or more then the project will be considered closed. A reactivation fee will be charged for the said project.